POSITION SUMMARY

The Regional IT Support Lead 1 position is accountable for guiding and coordinating the IT efforts at USG/Phillips plants including out of state locations. The incumbent will build relationships with process controls and plant management within his/her geography. He/she will serve as a liaison between Phillips/Clinch-On and USG Corporate IT, to ensure that plant IT initiatives align with USG IT standards and priorities at manufacturing facilities. The position will set priorities, follow-up, track performance and allocate resources based on overall IT objectives and goals.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

· Guide and coordinate the IT support activities at the plants within a defined region.

· Ensure established IT standards are followed at plants within his/her region.

· When non-standard infrastructure or processes are discovered, take appropriate steps to remediate plants within his/her region.

· Manage technical training programs within their region. As new technologies are introduced, assist in communicating and establish appropriate training.

· Assist in remote management of local servers and area networks.

· Serve as an escalation point for more complex technical issues that require a higher level of expertise and cannot be resolved by the first point of contact, (help desk or the onsite Tech Support personnel).

· Monitor and support Omaha HQ and remote Phillips/Clinch-On and USG sites.

· Assist with the administration of computer inventory and refreshes.

· Implement the established vision with priorities and allocation of resources to best achieve company and regional goals.

· Utilize Cisco and MS Teams VoIP tools to manage main office and plant telephony.

· Work with plant management within their region to identify upcoming capital projects.

· Assist with scoping IT hardware and software requirements for capital projects.

· Work in tandem with process controls to support and troubleshoot.

· Manage and coordinate multiple parties to facilitate major network infrastructure projects.

· Position will require some off-hours work.

· Lead Regional Call where warranted.

· Establish regular interactions with operators and plant staff within a region.

· Provide back-up coverage for other regions when necessary.

KEY QUALIFICATIONS:

Education

· Bachelor’s Degree in Computer Science or related field preferred or significant work experience and certifications

Experience/Requirements

· One to five years in IT support or as a Regional IT Lead or similar capacity and able to support: Windows, Desktop, Servers, Networking, Data/Voice, ISE

· Excellent written and verbal communication skills

· Ability to communicate effectively with all levels of plant and Corporate IT personnel

· Proven ability to build relationships and work collaboratively; strong customer service skills

· Must be self-directed and able to work independently

· Proven intermediate project management skills

· Proven problem solving and ability to judge when issues need to be escalated and when enterprise-wide decisions will have a negative impact on plant operation

· Able to travel within designated geography approximately 25%

· Able to learn new technology as needed to meet the requirements of the position

Certifications Preferred:

· A+ PC Technician

· Network+ PC Technician

· Microsoft Certified Solutions Associate (MCSA)

· Microsoft Certified Solutions Expert (MCSE)

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran