POSITION SUMMARY

This position provides benefits and other HR related support for employees and field HR as part of the HR Service Center. Key Accountabilities and Responsibilities

· Responds to calls and emails to the HR Service Center 800 number and email box.

· Monitors leave of absence administration through third party vendor and performs associated HR Oracle employee updates for status and/or payroll related items including benefit catchup calculations.

· Works on the weekly funding for the Retirement, Investment and HSA Plans.

· Routes job requisitions for approval and then creates job postings.

· Enters hourly wage increases for field locations.

· Responds to Qualified Medical Support Orders and updates benefit elections as appropriate.

· Works on the Age 26 report to drop dependents turning 26 no longer eligible for benefits and updates benefit elections as appropriate.

· Works on service award reports and handles special award requests as needed as part of the USG Recognition Program.

· Creates and maintains employment files.

· Provides backup support to other HR Service Center employees.

· Participates in special projects with minimal guidance and performs other duties as assigned.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Handles Leave of Absence/FMLA Administration

• Reviews and responds to all telephone calls/emails from employees at all levels regarding basic human resource inquiries.

• Navigates through third party platforms to investigate and/or confirm benefit options/selections and dependent verification.

• Use judgment in determining when the question/request should be elevated to the appropriate HR Business Partner/Manager or Center Of Expertise for further investigation and response.

JOB REQUIREMENTS

Knowledge, Skills, and Abilities

Required:

· Strong customer orientation

· Attention to detail

· Self directed

· Strong communication (both oral and written)

· Strong interpersonal skills at all levels of the organization

· Strong analytical skills

· Working knowledge of Microsoft Office Suite

· Able to navigate USG systems (Oracle, LEAD, TeamTailor, USG Answers)

· Inspires trust of others and keeps commitments

· Handles confidential information appropriately

Education and Related Experience

· High School Required/ Associate Degre in business (preferred)

· Basic knowledge of human resource principals/laws

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran