POSITION SUMMARY

IT Intern role assists in creating and maintaining technical documentation, including user manuals, guidelines, and troubleshooting procedures. Document changes, issues, and solutions in the knowledge base. Conduct routine checks and maintenance tasks to ensure smooth system operations. Supports Senior DevOps personnel in executing projects. Actively participates in project standup and training sessions to learn about USG-specific applications, tools, and technologies. Learn DevOps toolchain at USG and help in CI/CD process. Assist in on-going applications administration streamlining activities.

   KEY ACCOUNTABILITIES AND RESPONSIBILITIES

Job Knowledge (Technical Focus)

• Participate in self-paced/knowledge sharing sessions, and continuous learning opportunities

• Work under the supervision of senior DevOps member, accepting guidance and constructive feedback to improve skills and knowledge

• Participate in team meetings and contribute ideas and feedback

• Participates in product evaluation, product installation, and product upgrade efforts

• Supporting senior DevOps staff in implementing new IT solutions

• Learn and assist in automating deployment pipelines using CI/CD tools like Azure Pipeline

• Implement CI/CD pipelines, and participate in build, release, and deployment processes

• Develop scripts to streamline and automate system and application maintenance tasks using Infrastructure as Code tools like Ansible

• Troubleshoot and resolve issues around application and server configurations

• Assists in the administration and maintenance of Applications

• Interest in learning and writing automated QA tests (unit, regression, API and UI) and incorporating them into CI/CD Pipeline

• Develop, train, and evaluate machine learning algorithms using libraries like TensorFlow, PyTorch, or Scikit-learn

• Support the research, development, and testing of AI/ML proof-of-concept projects within a collaborative team environment

• Assist in gathering, cleaning, and exploring datasets relevant to current AI/ML use cases and/or projects

• Collect, preprocess, and analyze data for use in machine learning models

• Collaborate with cross-functional teams to develop, test, and deploy machine learning models and automation solutions into a Sandbox environment

• Assist in researching new techniques in AI/ML for improving accuracy and performance

• Contribute to the documentation of project findings, workflow processes, and experimental results

• Research new technologies or AI/ML usecases that could benefit the company

• Help conduct training sessions for end-users on new technologies or processes

• Follow company protocols and standards in all tasks

Other

• Accountability: Take ownership of assigned tasks and ensure commitments are met reliably

• Collaboration & Teamwork: Ability to work well with team members from diverse backgrounds and contribute to group objectives

• Communication: Strong communication skills for sharing ideas, documenting work, and explaining technical details to non-technical peers

• Customer-Focused Mindset: Understand the needs of users and stakeholders when building and testing solutions.

• Growth Mindset: Demonstrate enthusiasm for ongoing learning and keep up to date with industry trends

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran