USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

POSITION SUMMARY

Provides daily operations support for EDI transactions and testing of defect/enhancement fixes. Ensures timely resolution of customer maintenance and data issues per established processes. Analyzes, evaluates, and inputs data into the USG application systems. Liaison between customer service, financial shared services, and other departments to ensure the data’s completeness. Monitors issues, enhancements, and questions until resolution. Recommends and adopts new standards, procedures, and process improvements.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Responsible for accurate completion of daily operational support tasks per established processes.
• Analyzes, evaluates, and inputs data into the USG application systems ensuring data accuracy and standardization. Liaison between customer service, financial shared services, and other departments to ensure the data’s completeness.
• Provide EDI development testing support for internal and third party VAN development activities.
• Reviews, and adopts, documented team procedures and processes.
• Monitors issues, enhancements, and questions until resolution. Escalates issues as appropriate.
• Assists in business process development. Provides recommendations on systems and business process enhancements to improve data quality or customer experience.

KEY QUALIFICATIONS:

Education

• Bachelor’s degree required, degree in business or technical related field preferred.

Required Skills

• Minimum of three years EDI order support experience or equivalent. Experienced with X12 and XML documents preferred.
• Experience working on standard OTC EDI transactions like 850, 855, 860, 856, and 810.
• Strong customer focus with analytical and problem-solving skills.
• Ability to work effectively in a fast-paced, multi-tasking environment.
• Proficient in Microsoft Excel, Microsoft PowerPoint, and Microsoft Word.

• Exceptional attention to detail, quality, and accuracy of projects.

• Strong time management and organizational skills with the ability to juggle multiple demands, manage shifting priorities, and meet deadlines.

Preferred Skills

• Experience with Oracle Order Management and SQL database queries.

• Familiarity with ticket systems, agile methodologies, and project management principles.

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran