Capability transformation

USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM.

Role Summary:

We are seeking a talented User Experience Designer to join our dynamic team. This role involves designing user-centered solutions that enhance the overall experience for both customers and internal users. You will collaborate closely with cross-functional teams to create intuitive and engaging user experiences, leveraging user research and data analysis to drive design decisions. Your work will involve understanding user needs, defining user flows, and creating wireframes and prototypes that bring ideas to life.

Key Responsibilities:

Collaborate with Teams:

• Work with Product Managers, Engineers, Architects, QA, and other UX team members to design experiences for customers and internal users.
• Partner with other UX and UI Designers to align patterns, priorities, and cross-functional experiences.

User Research and Design:

• Conduct user research through interviews, surveys, usability testing, and data analysis to gain deep insights into user needs and behaviors.
• Facilitate discussions with users and partners to define experience needs.
• Create early-stage concepts to facilitate discussion, feedback, and alignment.
• Design wireframes, mockups, prototypes, and detailed user flows to translate requirements and user needs into tangible interaction designs.

Evaluate and Improve Experiences:

• Evaluate current experiences and provide recommendations for improvement.
• Conduct evaluative user testing, secondary research, and session replay analysis to improve experiences.

Documentation and Communication:

• Develop detailed documentation for design deliverables and standards.
• Communicate design decisions, rationale, and direction when presenting work.
• Document data processes and structure for effective cross-collaborative use.

Manage Web Experience:

• Manage the day-to-day operations, maintenance, and administration of the website portfolio.
• Produce and publish new digital content creatively.
• Perform enhancements to existing systems and develop new features for web applications.
• Develop and refine procedures for repeatable success.

Analytics and Optimization:

• Develop, evaluate, and oversee the implementation of A/B testing.
• Monitor and analyze website traffic for insights to drive customer acquisition.
• Understand all aspects of our platform including frontend and backend technologies.
• Audit content to ensure accuracy and consistency across brands.

Qualifications:

• 5+ years of demonstrated UX experience working with Agile product teams; enterprise B2B experience preferred.
• Experience utilizing Jira
• Formal education in Human-Centered Design, Design Methods, Human-Computer Interaction (HCI), or related field, or equivalent experience.
• Experience designing and solving problems for complex business processes.
• Proficiency in wireframing, design, and testing tools such as Figma, Adobe Creative Suite, or similar.
• Experience designing for responsive web solutions and complex internal tools.
• Strong communication, facilitation, and collaboration skills.
• Working knowledge of HTML, CSS, and JavaScript.
• Experience with content management systems (CMS) and web analytics providers such as Google Analytics.
• Strong analytical skills with the ability to analyze raw data, draw conclusions, and develop actionable recommendations.
• Experience using and contributing to pattern libraries and design systems.
• Initiative to plan and execute work with attention to detail.
• Work samples that show how you break down complexity, empathize with the user, and balance user needs, requirements, and technical considerations.

Preferred Qualifications:

• Experience with eCommerce, inventory management, or physical product UI.
• Understanding of website architecture, internal website search, and URL structure.
• Experience in participating in defining value-added platforms to support business initiatives.
• Working knowledge of SEO, SEM, and social media acquisition tactics.
• Experience in image editing tools such as Adobe Photoshop, XD, Figma, and/or Illustrator.
• Bachelor’s, Associate’s, or certificate in Marketing, Communications, User Experience, or a related field is a plus.
• Ability to keep track of developments in web technology and industry trends.

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran