Inside Sales Representative- Pro Dealer

Job Description:

The Pro Dealer Inside Sales Professional is responsible for sales in the Pro Dealer/Independent Distribution segment. The Inside Sales Professional generates leads, builds relationships, analyzes markets, makes data driven recommendations and decisions and provides customer focused service. Key customers in this segment include; Ace Hardware, Do It Best, Cameron Ashely, LBM Advantage, LMC, Orgill, Sherwin Williams, and independent dealers throughout the US. Work location outside of the Chicago Corporate office may be considered based on candidate knowledge, skills and experience and will be at the discretion of the hiring manager.

KEY DUTIES AND RESPONSIBILITIES

• Grow volume and sales with assigned Co-ops, Distributors, Specialty Dealers, and National Account Customers by driving USG value proposition • Develop customer relationships by being proactive, follow-up and having industry and product knowledge. • Pro-actively contacts assigned customers to strengthen relationship, follow-up on sales activities and address issues promptly • Participates in customer/contractor events, requires travel over weekends • Responds and follow-up to customer inquiries and complaints promptly. • Visits customers in the market as needed • Ensures data in Salesforce.com meets requirements, up-to-date, accurate and organized. • Collaborates to seek resolution efficiently and effectively.

COMPETENCIES

• Problem-solving abilities with strong decision-making skills • Identifies key issues and reports and responds proactively • Makes decisions in a timely manner, even in the face of ambiguity and adversity • Innovative and actively seeks and generates creative solutions • Implements new and/or different approaches in order to obtain significant gain • Interpersonal Effectiveness • Relates well to a variety of people • Effectively builds rapport • Listens well and probes to gain better understanding • Treats others with respect, facilitates exchange of information and ideas • Resolves conflicts in a constructive manner • Communicates with impact • Articulate, speaks clearly and succinctly • Presents ideas well one-on-one and in groups • Has a confident style • Persuasive, engages with others to engender mutual understanding and cooperation Resourcefulness and Adaptability • Versatile, able to handle non-routine operations • Readily adapts to new, different or changing circumstances and requirements • Figures out ways to overcome obstacles and threats • Self-starter • Proactive, understands what’s needed before being asked • Takes initiative and ownership without being directed Internal

KEY QUALIFICATIONS:

• Leader, Self-starter and proficient with technology • Strong interpersonal skills to work effectively within a team environment and deal effectively with various internal and exterior customers. • Excellent verbal and written communication skills • Detail-orientated • Excellent follow-up skills • High-energy, • Well organized • Proven problem-solving skills to address customer issues and concerns • Education, Bachelor’s degree in Marketing, Business Administration, English or related area or related field or an equivalent combination of education and experience. Work Experience • Previous experience in a customer focused role preferred Other • Willing to relocate outside of the Chicago market for future potential positions.

PLEASE NOTE: This position does require at least 2 days a week being worked from the corporate office.

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran