TECHNOLOGY LEAD (USG.COM, MARKETING AND LOYALTY)

OUR DIGITAL CUSTOMER EXPERIENCE JOURNEY

Capability transformation

USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM.

ROLE SUMMARY

The Technology Lead is responsible for technical implementation and guiding the development and optimization of the USG.com digital platform, high-performing landing pages and ensuring seamless integration with marketing technologies. The Technology Lead collaborates closely with marketing and design teams to implement robust, scalable solutions that enhance user engagement and drive conversion rates. The Technology Lead has a real passion for development and a demonstrated appetite for continual learning.

USG offers a hybrid workplace. The office location is Chicago, IL. Minimal travel may be required.

DEFINITION OF THE TEAM

The Marketing and Loyalty team is dedicated to delivering a superior digital marketing experience and driving customer retention and loyalty. By integrating business and IT expertise, the team is responsible for bringing together USC.com as a crucial customer platform and therefore manages marketing content, web landing pages, product search features, customer profiling and personalized marketing campaigns, customer data, and more. In this agile environment, the team works cohesively, guided by a Product Owner and the Technology Lead, to ensure seamless execution and continuous improvement.

What makes this team effective is its ability to work collaboratively and take ownership of deliverables. Each member of the team has a specific role to play, but they all share a common goal and work together to achieve it. The team's structure fosters innovation, agility, and accountability, making it a pivotal part of the company's digital transformation journey.

KEY RESPONSIBILITIES

• Technical implementation: Lead and enable the technical implementation of marketing technologies and platforms, ensuring robust, scalable, and high-performing solutions. Develop, optimize, and maintain high-performing landing pages that drive user engagement and conversion rates by designing for great user experiences
• Integration and management: Ensure seamless integration of marketing technologies, including CRM systems, email marketing platforms, analytics tools, and CMS. Manage the technical aspects of marketing campaigns, including tracking, reporting, and data analysis
• Collaboration and coordination: Collaborate closely with marketing, design, and development teams to ensure alignment and successful implementation of marketing initiatives
• Project management: Lead technical projects from conception to completion, ensuring timely delivery and adherence to quality standards. Coordinate with external vendors and partners as needed for the implementation and optimization of marketing technologies
• Team decision making: Foster delivery decision making on the team, but make final decisions when necessary and raise cross-team or transformation wide decisions when required
• Documentation and compliance: Maintain comprehensive documentation of technical processes, integrations, and systems. Ensure compliance with relevant data protection regulations and industry standards
• Technical guidance and management: Provide technical guidance and mentorship to development teams, ensuring best practices are followed to deliver business commitments on time and with quality

*Midpoint may be adjusted based on the skills and qualifications of the selected candidate.

KEY QUALIFICATIONS

Education and Experience

• Bachelor’s degree in Computer Science, Information technology, or a related field
• Master’s degree or additional certifications in web development and additionally experience in marketing technology, or related areas is a plus
• 5+ years of experience leading software development, management of technical resources, and transformation project experience
• Extensive experience as a delivery and people leader and further as hands-on, technical individual contributor
• Minimum 3-5 years experience as a developer

Required Skills

• Deep experience with marketing technology platforms, including CRM systems (e.g., Salesforce), email marketing tools (e.g., HubSpot, Marketo), and CMS (e.g., Adobe, Contentful)
• Proven experience in integrating various marketing technologies and platforms, including familiarity with API integrations and data synchronization between different systems
• Deep understanding of MACH (Microservices, API-first, Cloud-native, and Headless) architecture
• Expertise in optimizing landing pages for performance, speed, and conversion rates
• Experience with A/B testing, multivariate testing, and other optimization methodologies
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues
• Excellent collaboration skills with the ability to work effectively with cross-functional teams
• Excellent project management skills with the ability to lead technical projects and coordinate with cross-functional teams
• Strong leadership skills with the ability to mentor and guide development teams

Preferred Skills

• Familiarity with advanced marketing automation tools/platforms and their application within a B2B marketing context
• Experience with data streaming and the producer/consumer pattern

Additional Information:

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran