USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

POSITION SUMMARY

Promotes shared accountability between the business and IT to develop the right business-driven IT strategies for USG. Works with the business and IT directors on short and long-term business strategies, ensuring that IT activities and business strategies are closely aligned. Acts as liaison between senior business management and IT directors/managers. Creates partnerships within IT and communicates business needs so that they are well understood throughout IT. Creates and maintains strategic partnerships with the business to ensure that IT strategies are well understood by the business. Demonstrates advanced understanding of business processes, environments, and problems/solutions as they relate to the organization’s current and future strategic environment. Accountable for internal customer satisfaction of IT.  Leads the business partnership and demand management competencies for USG IT Utilize extended BP team and owns the competency management in this space including:

• Leveraging staff resources and for extended business partnership function effectively
• Managing the process for communicating IT priorities across USG business stakeholders
• Accountable for the overall selection and prioritization of IT Demand to maximize business value of investments in technology

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

Leadership

• Ensures that IT initiatives, programs and projects are aligned with business requirements and strategies and serves as a key participant in the IT governance process
• Gives input into organizational issues that impact the success of the department and company
• Communicates guidance within IT to ensure the business needs are well understood
• Provides guidance to the business groups to ensure that information technology implications are understood and considered in the planning process
• Demonstrates ability to communicate at the Executive level the IT priorities and rationale.

Business Focus

• Works closely with senior business and IT leadership to recommend, create, refine and implement the short and long term business strategies; determines action plans and recommends investment levels needed to meet and support this strategy while remaining cost focused
• Builds strategic and maintains relationships with key business leaders
• Articulates the role of technology in terms easily understood by business constituents
• Seeks to understand and manage internal customers' expectations
• Understands and explains the relationship between business processes and technology
• Participates with business unit leadership in the strategic planning process
• Maintains external links to other companies in the industry to gain competitive assessments and share information, where appropriate
• Ensures that customer and business unit expectations of IT and agreed to business requirements are met or exceeded
• Facilitates the support and development of IT solutions that meet the overall business objectives of the enterprise
• Works with business area to develop funding requests

Managing Resources

• Develops and organizes projects which involve initiating, planning and executing work of unusual scope, difficulty and complexity, requiring specialized business knowledge
• Provides Guidance to business partners and others supporting the business partnership function
• Provides employees guidance and direction to support their success and addresses any performance or disciplinary issues as needed by working with Human Resources and IT Leadership as needed

Job Knowledge

• Maintains up-to-date knowledge in business area(s) of specialization and keeps aware of business and industry developments and progress worldwide
• Participates in industry related societies, builds relationships within the industry, participates in benchmarking, and stays current on trends
• Understands the basic tenets of information risk security
• Performs extensive research; works with other areas to create and deliver formal feasibility studies, project proposals, and recommendations to support company-wide direction and strategies
• Provides the analysis of business, systems, and process requirements to redesign or reinvent business processes

Communication

• Develops and manages effective working relationships within and between the IT organization and the business units
• Closely collaborates with IT leadership and others as necessary, to ensure proper business/IT alignment
• Closely collaborates with the PMO, and other stakeholders in the IT governance process to ensure programs and projects are properly aligned and prioritized to meet USG’s business needs
• Maintains an ongoing dialogue as a facilitator with the business groups regarding the use of information technology within their organization
• Collaborates effectively within the IT organization to ensure the effective delivery of IT services to the enterprise
• Administration/Organization: Understands and explains the financial implications of decisions and requests to IT
• Maintains knowledge of business processes and how appropriate technologies can support or improve those processes
• Performs at a level clearly above that of the related IT Business Partner position by demonstrating greater proficiency, leadership and strategic thinking
• Maintains knowledge of emerging business opportunities and challenges and how appropriate technologies can provide solutions
• Performs additional responsibilities as assigned
• Developing Others: Provides input into performance reviews and training objectives
• Supervisory role may include assigning work and reviewing work of others, may conduct performance reviews
• Works under limited supervision, relying on experience and judgment to plan and accomplish assigned goals
• Responsible for multiple projects, of all sizes

COMPETENCIES/SKILLS

• Organizational Effectiveness
• Performance: Business and Marketing Knowledge
• Innovation
• Integrity and Trust
• Insight
• Commitment

KEY QUALIFICATIONS:

Education

• Bachelors degree in Business or related technology field with an emphasis on applying technology to provide business solutions

Years of Experience

• A minimum of 10 years of experience focused on developing, implementing, and supporting technical business solutions
• A minimum of 3 years managing people and projects
• A minimum of 4 years experience in business analysis, providing business solutions, and industry business knowledge

Required Skills

• Excellent analytical, problem solving, project management, organizational, communication, customer service and interpersonal skills
• Proven leadership skills
• Demonstrate initiative, exercise good judgement, and have the ability to achieve results through others
• Ability to clearly communicate information technology requirements to other members of the organization
• Ability to clearly communicate business requirements to the IT organization
• Demonstrated IT strategic planning skills and budget experience

Preferred Skills

• Knowledge of company’s business and technical environments
• Knowledge of business process reengineering methods/tools, as well as mapping processes
• Knowledge of USG’s business environment
• Knowledge of USG’s information technology environment
• Masters degree in business or related field

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

EOE including disability/veteran