POSITION SUMMARY:

The position is responsible for managing customer job quotes, ensuring accurate data entry within Salesforce, and providing completed quotes to customers or outside sales representatives. This role involves tracking won/loss metrics, issuing monthly reports on quoting activity and usage, and monitoring issues, enhancements, and questions until resolution. The position also provides additional support to various business units as needed.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

Includes the following and performs additional responsibilities as assigned:

• Responsible for quote management: building and managing project quotes within Salesforce, tracking won/loss metrics and quote usage.
• Works directly with account reps on project information, product selection, material pricing, and pricing escalators for quotes.
• Issues monthly reports on quoting activity, including won/loss metrics and usage.
• Develops, reviews, and adopts documented team procedures and processes.
• Assists in business process development and provides recommendations on systems and business process enhancements to improve quote quality or customer experience.
• Monitors issues, enhancements, and questions until resolution, escalating issues as appropriate.

KEY QUALIFICATIONS:

Education

• Bachelor’s degree required, degree in business-related field preferred.

Required Skills

• At least two years of customer service experience or equivalent.
• Strong customer focus with excellent analytical and problem-solving skills.
• Ability to learn the technical aspects of the business and gain solid product knowledge.
• Capable of working effectively in a fast-paced, multi-tasking environment.
• Exceptional attention to detail, ensuring high quality and accuracy in projects.
• Strong time management and organizational skills, with the ability to juggle multiple demands, manage shifting priorities, and meet deadlines.
• Excellent attitude and communication skills for interacting with all levels within the organization.
• Proficient in Microsoft Excel, PowerPoint, and Word.

Preferred Skills

• Experience with Oracle and Salesforce business applications.
• Understanding of the construction industry and experience with ceiling products.

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran